Your guests trust you with their personal information. You trust us with your business data. Here is exactly how we protect it.
All data is encrypted in transit using TLS 1.2+. Data at rest is encrypted using AES-256. Your guests' personal information and your business data are never stored in plain text.
Your data is stored on servers located in India, on enterprise-grade cloud infrastructure with 99.9% uptime SLA. We do not store your data in foreign jurisdictions.
Full backups are taken every 24 hours and retained for 30 days. In the event of any data issue, we can restore to any point within the last month.
StayDesk staff can only access your account data when you have explicitly requested support assistance. All internal access is logged and audited.
Within your property, you control who sees what. Assign staff roles — front desk, housekeeping, manager — each with appropriate access levels. Staff cannot see billing or account settings unless you grant it.
In the unlikely event of a security incident affecting your data, we will notify you within 72 hours by email, explain what happened, and outline steps taken to resolve it.
If you discover a security vulnerability in StayDesk, please report it to us responsibly before making it public. We take all reports seriously.
Email security@staydesk.co.in with a clear description of the issue and steps to reproduce it. We will acknowledge your report within 24 hours and keep you updated on our progress.