We want you to be confident when subscribing to StayDesk. This policy outlines when refunds are available and how to request one. If you have any questions, please email us at sales@staydesk.co.in — we are always happy to help.
StayDesk offers a full 30-day free trial with no credit card required. We encourage you to thoroughly test the platform during this period. Subscribing only when you are satisfied reduces the need for refunds.
You subscribed but have not used the platform (no reservations created, no OTAs connected) within the first 7 days of your paid subscription.
You were charged twice for the same billing period due to a technical error on our side.
A feature critical to your use case stopped working due to a bug and was not fixed within 14 days despite our commitment to do so.
You were charged after cancelling your subscription, due to a processing error.
You changed your mind after using the platform during the billing period.
You forgot to cancel before the next billing date.
You no longer need the software due to a change in your business (e.g., closing the property).
You subscribed to the wrong plan — but contact us and we will switch your plan and adjust billing fairly.
Partial months — we do not pro-rate refunds for unused days in a billing period, except in the cases listed above.
Email sales@staydesk.co.in with:
We will respond within 2 working days. Approved refunds are processed within 5–10 business days to your original payment method.
We are a small team and we treat every case individually. If your situation is not covered above, reach out — we will do our best to make it right.
Email us