Guest communication

Confirm bookings on WhatsApp, not phone calls

Your guests already live on WhatsApp. Send them a proper booking confirmation from your own number in one click — reference, room, dates and balance, all filled in from the reservation.

The confirmation call is the job nobody wants

At most Indian resorts, confirming a booking means ringing the guest, or typing the details into a WhatsApp chat by hand — the reference, the room, the dates, the amount paid, the balance. It gets done at the end of a shift, or it gets forgotten, and then the guest calls to ask whether their booking actually went through.

StayDesk turns that into one tap. The details come straight from the reservation, so they are always right, and the booking shows you that the confirmation was sent.

What you get today

Built on the official WhatsApp Business Platform from Meta

Your own WhatsApp number

Connect your property's WhatsApp Business account through the official Meta API. Messages come from your number, not a shared gateway — so guests recognise who is writing.

Confirmation in one click

Open a reservation, tap Send WhatsApp, and the guest gets a proper booking confirmation with reference, room, dates, total and balance due. No copying details into a chat window.

Approved message template

Uses a Meta-approved template, so it reaches guests who have never messaged you before. We give you the exact wording and a step-by-step guide to get it approved.

You can see what was sent

Every confirmation is recorded against the booking, and the button shows when one has already gone out — so nobody double-sends or wonders whether the guest was told.

Official API, not a workaround

Built on the WhatsApp Business Platform. No browser automation, no unofficial gateways, no risk of your number being blocked for spam.

Set up once

Connect your account, get one template approved, and it's done. We'll walk you through it on a call at no cost if you'd rather not do it alone.

How it works

Set up once, then it is one tap per booking

01

Connect your WhatsApp Business account

In Settings → Integrations → WhatsApp, paste your access token, phone number ID and business account ID from Meta. StayDesk verifies it with Meta immediately, so you know straight away if something is wrong.

02

Get your booking template approved

We give you the exact message text and sample values to submit in WhatsApp Manager. Utility templates like this are usually approved within a few minutes to a few hours.

03

Send from the reservation screen

Open any booking and tap Send WhatsApp. The guest's name, booking reference, room, dates, total and balance are filled in automatically from the reservation.

04

See it on the booking

The button switches to “Confirmation sent”, and the activity log records who sent it and when. Resend any time if the guest asks.

On the roadmap

These are not available yet. We list them so you know where WhatsApp in StayDesk is going — and so you never sign up expecting something that is not there.

  • Automatic sending the moment a booking is confirmed
  • Check-in reminders the day before arrival
  • GST invoice delivered on WhatsApp at checkout
  • Guest replies routed into StayDesk

We use this at our own resort

StayDesk is built by resort owners. We run Reboot Resorts in Chirala on StayDesk every day, and WhatsApp confirmations go out to our own guests — which is why the setup guide covers the parts Meta's documentation glosses over.

Launch pricing — limited time

Simple pricing, no surprises

Founding members keep launch pricing forever.

Starter

For guest houses & homestays

₹999/month

billed monthly

Up to 10 rooms

  • Reservations & calendar
  • Check-in / checkout
  • Optional GST invoicing
  • Expenses & store
  • 3 staff logins
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Most Popular

Growth

For small & mid resorts

₹1,999/month

billed monthly

Up to 35 rooms

  • Everything in Starter
  • Direct booking page
  • Online payments (Razorpay)
  • Asset management
  • Advanced reports
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Pro

For full-service resorts

₹3,999/month

billed monthly

Up to 80 rooms

  • Everything in Growth
  • WhatsApp notifications
  • Custom booking domain
  • Unlimited staff
  • Priority support
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Enterprise

For larger properties

Custom

80+ rooms

  • Everything in Pro
  • API access
  • Dedicated onboarding
  • Custom feature requests
Contact sales

Frequently asked questions

Does StayDesk use the official WhatsApp Business API?+

Yes. StayDesk connects through the official WhatsApp Business Platform from Meta, using pre-approved message templates. There is no browser automation or unofficial gateway involved, so there is no risk of your number being restricted.

Is the confirmation sent automatically when a booking is made?+

Not yet — today it is a one-click button on the reservation screen, so your team decides when to send. Automatic sending on booking confirmation is on our roadmap. We would rather tell you exactly what works now than promise something that does not.

What does it cost to send WhatsApp messages?+

Meta charges per conversation, not per message, and you pay Meta directly through your own WhatsApp Business account. Rates for Indian numbers are low — typically well under a rupee per conversation. StayDesk does not add any charge on top.

Do I need my own WhatsApp Business account?+

Yes, and that is deliberate. Messages go out from your property's own number, which guests recognise and can save. We provide a step-by-step setup guide, and we will do the setup with you on a call at no cost.

Can guests reply to the message?+

Guests can reply, and their message arrives in your WhatsApp Business inbox where your team can answer. Those replies are not yet pulled into StayDesk itself — that is on our roadmap.

Which plan includes WhatsApp?+

WhatsApp notifications are included on the Pro plan. If you are on Starter or Growth and want it, talk to us — we can work something out.

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